In "Crucial Conversations" by Patterson, Greeny, McMillan and Swtizler, the authors suggest that when stakes are high, opinions vary and emotions are strong, we have different coping mechanisms to stay safe. Here are some cues to look for as their research relates to DISC:
- D's (Driver/Dominance) may become more autocratic by controlling or masking as they fear loss of control.
- I's (Influencer/Expressive) may push back by attacking or labeling as they fear rejection.
- S's (Steadiness/Amiable) may acquiesce by avoiding or withdrawing as they fear loss of stability.
- C's (Conscientious/Analytical) may avoid by withdrawing or masking as they fear criticism.
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