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Thank you for inspiring me to document musings and learnings from the field of leadership, team performance and conscious change. I trust you'll find the exercises, resources and insights useful whether you are a leader, team player, coach/consultant or change agent.

Wednesday, December 19, 2012

Do You Hear What I Hear?

Communication is a key indicator of high performance on teams. If you have the courage to say what needs to be said in service to a team goal or agreement, take the time to verify your communication. Was what you verbalized heard? Was the meaning of your words captured? Did the receiver pick up the entire message?

Listening is different than hearing so it's important to check for understanding. Try the following and notice what happens with your impact at work:
  • May I check my communication...? 
  • What did you hear me say?
  • Just so we are aligned, may I check out what you interpreted?"
  • To help me be sure I communicated clearly would you let me know what you heard?
  • Since it was hard for me to say that, would you share what you picked up?

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