Thank you for inspiring me to document musings and learnings from the field of leadership, team performance and conscious change. I trust you'll find the exercises, resources and insights useful whether you are a leader, team player, coach/consultant or change agent.

Wednesday, November 6, 2013

Interruption Technique

What is the most time (and energy) consuming part of an interruption?

It is getting back to what we were doing when the interruption occurred. It can take up to 20 minutes per interruption to get back on track. Even if we find ways to minimize interruptions (and the frustration they can engender) questions still need to be answered.

Next time you get interrupted acknowledge the request. In person or on the phone you may calmly greet the person and say, "I'll be with you in a minute." If the interruption is via email or text pause before you read it.

Then, write down the next thing you are going to do on a post-it-note. NOT a bookmark of where you are, but document your next step, action or task.

Now give your attention to the question or person. When you are done, look at your post-it-note and your brain will bring you back into the work groove more quickly.

If this works, 4 well-managed interruptions a day could give you more than 1 hour a day back!

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