A problem has a beginning and end, invites many possible solutions and can be resolved. Those with the problem often have the answer. A dilemma is an ongoing paradox that needs a strategy. It acknowledges a polar tension between two opposing yet important criteria. Those with dilemmas need to align around ways to meet dual, never-ending needs such as improve quality/reduce cost, enhance safety/maximize speed or increase productivity/minimize stress.
However, what about mystery? In reading The Boss column from The NY Times Business Section, the Executive Director of WhyHunger shares a learning from the teachings of Gabriel Marcel, a French Philosopher. "There are problems and there is mystery. You can get your head around a problem eventually but you can't control a mystery. You can only live it."
